Terms & Conditions

Terms & Conditions

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.

Nothing in these Terms & Conditions excludes or restricts any rights or remedies a consumer may have under the Australian Consumer Law.

In these Terms and Conditions, a reference to the Company is to Penrith Performing & Visual Arts Ltd trading as the Joan Sutherland Performing Arts Centre, Penrith Conservatorium and the Q Theatre ABN 97 003 605 089. A reference to the Venue is to the premises and/or venue to which a ticket relates.

Read more… (downloads full Ts & Cs as PDF)

Individual Lessons


Enrolment is accepted for a full term of tuition only.

Late enrolment is available and is subject to availability.



All lessons must be paid for in advance. All students must make a fee payment prior to the commencement of their first lesson including the $10 administration fee. Students whose accounts are in arrears will not be taught until payment has been made. Such lessons will be considered as missed lessons. Payment for a term is accepted in either one or two instalments which fall due before the first lesson in week 1 and before the sixth lesson in week 6. The administration fee is due before the first lesson. Any late enrolling students must pay in full for the remaining lessons in the term including the administration fee.



All correspondence regarding payment and attendance must be with Conservatorium Management and not with individual tutors. Such advice is preferred in writing to conservatorium@penrith.city



If a student is unable to attend a lesson, Conservatorium Management must be notified as soon as possible by calling (02) 4723 7611 or 0437 468 068. No refunds or credits are available for missed lessons. However, under some circumstances the individual tutor, at their discretion, may choose to offer to make up the lesson at a time convenient to them. If a tutor is unable to attend a lesson, Conservatorium Management will advise the student / parent / guardian using the contact details provided to Conservatorium Management at enrolment. Tutors will attempt to provide an alternative time to make up this lesson. Where this is not possible the student will not be charged for that lesson.



There are no refunds payable for the cancellation of an enrolment.

However, if Conservatorium Management has been advised in writing to conservatorium@penrith.city prior to commencement of Week 3 of term that the student is withdrawing, the remaining term fees will be refunded. The first two weeks of term including the $10 administration fee are non-refundable.



For the smooth running of the Conservatorium, students are automatically reserved for the following term. If you are not returning for the upcoming term you must advise Conservatorium Management in writing to conservatorium@penrith.city by the end of the current term to ensure you are not charged additional fees.



It is the responsibility of the parents / guardians to escort their child / children to and from their allocated studio room in a punctual manner. Conservatorium tutors and staff reserve the right to refuse entry to any student who is acting in an inappropriate manner.

Students / parents / guardians are asked to advise Conservatorium Management at enrolment of any relevant medical information that may impact the student during lessons and include the name and details for an emergency contact person.



By enrolling in individual tuition or other courses at Penrith Conservatorium of Music you are agreeing to indemnify Penrith Performing & Visual Arts Ltd. from any personal loss, injury or damage as a result of negligence on the part of the student. You also allow Penrith Performing & Visual Arts Ltd. to use images of student involved in Penrith Conservatorium activities in our publicity and promotional material. Please notify Conservatorium Management in writing if you do not wish for this to occur.



By enrolling in individual tuition or other courses at Penrith Conservatorium of Music you are agreeing to the Terms and Conditions as outlined above.

Group Classes & Ensembles


Payment of fees must be made before participants can attend course sessions.



Refunds for sessions missed by participants are not available.



Penrith Conservatorium Ensembles and Group Classes require a commitment from all participants to participate.


New participants to Penrith Conservatorium Ensembles or Group Classes are required to commit for a minimum of two weeks. If after their second week a new participant wishes to discontinue, then a refund will be given equal to the value of remaining sessions in the term. New participants who discontinue after their third week are not eligible for a refund.


Returning participants to Penrith Conservatorium Ensembles, once enrolled, are committed to attend to the course for the entire term: returning participants who choose to discontinue are not entitled to refunds of payments.



Penrith Conservatorium of Music does not offer trial or casual lessons for its ensembles and group classes as the course structure does not suit casual or drop-in attendance.



By enrolling in a Penrith Conservatorium Ensemble or Group Class, you:

  1. Authorise staff of Penrith Performing & Visual Arts Ltd. to seek out emergency medical attention for your participant in the event of an emergency.
  2. Understand that Penrith Conservatorium Ensemble staff and tutors accept no responsibility for the supervision of participants outside official session times.
  3. Agree to indemnify Penrith Performing & Visual Arts Ltd. and its staff against any personal loss, injury or damage to property that may result from participating in the course or sessions.
  4. Consent to the photographing and / or recording of your participant during Penrith Conservatorium Ensemble sessions and related activities for the purposes of promoting Penrith Conservatorium now and in the future.


For more information, please contact Penrith Conservatorium Management:

Phone: 02 4723 7611 | Mobile: 0437 468 068 | Email: conservatorium@penrith.city